Digitalization & AI

The agents are coming

9. February 2025 |

Pierre Nierhaus

9. February 2025

Pierre Nierhaus

The restaurant and hotel industry is undergoing a profound digital transformation. The future is AI. Platforms and digital tools not only enable more efficient and data-driven planning, but also a new form of interactivity and communication with customers. Smartphones are increasingly acting as command centers, whether for orders, payments or interaction with AI-controlled assistants. Personal assistants are on the rise, processing individual data and experiences to create menus, blogs and reviews.

No kitchen without AI

Cooking robots remain the preserve of specialists, while smaller helpers, such as smart kitchen appliances, optimize work processes in networked smart kitchens. The winners in this development are platforms that enable data-based menu planning and trend analyses, such as Tastewise. This platform helps chefs, restaurateurs and system caterers to tailor their offerings to regional preferences. AI is also gaining ground in pricing: Dynamic pricing reacts to demand and availability in real time - both in restaurants and hotels (revenue management).

QR code is king

Voice assistants and contactless ordering systems are driving automation forward. QR codes, order kiosks and chatbots simplify processes, increase efficiency and reduce staff requirements. Digital payment methods continue to gain popularity. The QR code remains the winner when it comes to ordering or searching for staff. Systems such as McDonald's AI-driven drive-throughs (tested: ordering and upselling through real-time suggestions) are revolutionizing the ordering process, while avatars or holograms guide guests through menus.

Digital experience enriches the experience

At the same time, virtual concepts are gaining in importance. Augmented reality is already being used in hotels such as the Adlon to enrich guest experiences and build anticipation and excitement before the trip. Innovative restaurateurs are focusing on virtual dining experiences. Immersive concepts that merge the real and digital experience, such as Eatrenalin at Europa-Park or Ultraviolet by Paul Pairet in Shanghai, are popular. The metaverse is currently less present and is being overtaken by AI, but remains a potential addition to the real world. We need to keep an eye on the development of blockchain.

The robot comes at lunchtime

Especially in the USA, e.g. in Miami and Los Angeles, street robots and autonomous delivery services are shaping the new distribution. There are delivery robots at every traffic light waiting for the green light to deliver meals to businesses. While robots are gaining ground in cleaning, their use in service is still limited.

Successful innovation through cooperation

Marketing is becoming more agile and target group-specific, often via platforms such as TikTok. Collaborations, for example between B&B Hotels and influencers, are proving successful. Despite digitalization, analogue approaches, such as postcards or face-to-face events, are surprising and create trust. Overall, AI and digitalization are driving the industry forward, but the sticking point remains: Cooperation between systems is crucial in order to implement innovations across the board.

A la table, s'il vous plaît! A la table, s'il vous plaît! A la table, s'il vous plaît! A la table, s'il vous plaît!

AI 2026

From Experiment to Structural Integration

Artificial intelligence has become part of everyday life in many businesses – but by 2026, it will become a structural imperative. The focus is no longer on testing individual tools, but on the question of how AI can be deployed reliably, effectively, and across the entire organization. Examples from tourism, events, and organizations already demonstrate today how scaling works in practice – and where AI specifically reduces the workload.

A clear turning point is emerging for the year 2026. The company-wide deployment of AI is taking center stage. This is the conclusion reached by Hamburg-based AI expert and interim manager Eckhart Hilgenstock, who has analyzed numerous national and international studies on the development of artificial intelligence. His conclusion is clear: “Following the pilot project phase in 2024/25, many companies are aiming to scale AI within their organizations by 2026.”

future trends

Pasta has never been just al dente

Why Italian Cuisine Is Currently Being Radically Rewritten

In 2025, Italy was officially designated a UNESCO World Heritage Site – for its cuisine. Not a single dish. Not a single product. An entire cuisine. As a “system of social practices, regional traditions, and collective rituals”. The initiative for this historic recognition was largely spearheaded by the long-established culinary magazine La Cucina Italiana, whose editor-in-chief, Maddalena Fossati Dondero, has been actively driving the international push for the UNESCO listing of Italian culinary culture since 2020.

And now, of all times, pasta is being reinvented. What sounds like a contradiction is, in truth, a logical consequence: if a cuisine is cultural heritage, it must not become stagnant. It must continue to evolve. Pasta is not merely a side dish in this context. It is the stage.

food & beverage

Trendspotting Munich

Dry January: From a Monthly Phenomenon to an Industry Standard

Dry January is no longer just a month of abstinence. It’s a barometer. For changing guest preferences. For more conscious consumption patterns. For a new aesthetic of enjoyment. Anyone who still believes in 2026 that non-alcoholic drinks are merely lemonade in a crystal glass has failed to grasp the trend. At Bar Montez in the Rosewood Munich, Bar Manager Mario Sel demonstrates just how sophisticated, structured, and gastronomically relevant non-alcoholic creations can be today – and why they have long been a strategic component of contemporary bar culture.