Trend Report: Sectors of the Hospitality Industry

From Product to Experience – How Bakeries and Hotels Are Captivating Customers in New Ways
© Pierre Nierhaus
© Pierre Nierhaus
Pierre Nierhaus © Foto Joppen
4. March 2026 | 
Pierre Nierhaus
4. March 2026
|
Pierre Nierhaus

Bakeries are transforming into favorite urban destinations. Less variety, more statement. Bread becomes an experience – visible, fragrant, emotional. But hotels, too, are becoming living environments – and F&B the strongest differentiator in the competition for attention.

The Oven as a Stage: Bakery-Café

Bakeries are transforming from mere suppliers into places of experience. Bread is becoming emotional again—through open bakeries, fragrant dough, visible craftsmanship, and standout signature products. This new concept combines artisanal production, a café, a community hub, and a design space.

Smaller product ranges and more iconic products shape the experience. Quality, origin, and artisanal integrity become the narrative core. The bakery becomes a “third place,” shaping urban routines and enhancing everyday moments. It is no longer a place of passage but a destination—a sign of the return of authenticity in a digitalized world.

The key to success is the visible stage of baking—open, multisensory, and accessible. Breakfast and brunch become social events. Product selection follows a clear narrative: less variety, more impact. Quality replaces compromise; presentation replaces interchangeability.

 

BEST PRACTICES

  • Steinleitner – Purism and a radical focus on tradition and in-house sourdoughs.
  • Zeit für Brot – Open bakery + iconic hero products.
  • Bread & Roses, Munich – French flair + brunch culture.
  • E5 Bakehouse, London – Slow fermentation + community building.
  • Sain, Paris – Hip, purist, artisanal, style-defining.

The room is secondary. Dining is what matters: Hospitality & Tourism

Travel is changing radically, becoming more spontaneous, digital, and experience-driven. Guests aren’t looking for places to sleep, but for atmospheres. Hotels are becoming emotional destinations where dining makes all the difference. Lobbies, bars, rooftops, and restaurants are turning into social stages—for locals and travelers alike. Rooms are getting smaller, while common areas are getting larger. Hotels that view F&B as the core of identity-defining experiences are setting the standard—everyone else is falling behind.

At the same time, new competitive dynamics are emerging: Google, AI, and OTA platforms are changing booking behavior. It’s becoming more digital and emotional; visibility comes from content, not from classification.

Success comes to those who develop unique concepts, integrate local communities, and use digital tools for booking and distribution. Spaces must radiate charm, not just function.

 

Best Practices

  • 25hours Hotels – Dining as identity, not as an afterthought.
  • Beyond by Geisel – Living room instead of lobby – dining as a gathering.
  • citizenM – 12 square meters, always digital – with huge communal spaces.
  • Mama Shelter – Urban, loud, colorful – community first.
  • The Hoxton – Public spaces as the heart of the brand.

A la table, s'il vous plaît! A la table, s'il vous plaît! A la table, s'il vous plaît! A la table, s'il vous plaît!
Copyright for the featured images used:
© Pierre Nierhaus

Trend Report: Segments of the Hospitality Industry

Culinary Arts as the Driving Force Behind Urban Spaces

Culinary arts are becoming a central component of urban spaces: In mixed-use projects, they drive foot traffic, foster a sense of identity, and redefine places. As a social engine, gastronomy connects people, revitalizes neighborhoods, and often becomes the first visible sign of change. At the same time, it gives brick-and-mortar retail new relevance—extending dwell times, increasing foot traffic, and making brands immediately tangible.

Trend Report: Segments of the Hospitality Industry

Character Trumps Concept in Independent Dining

When everything looks the same, uniqueness becomes the strongest currency. Independent dining is a creative laboratory and the avant-garde. Guests want stories instead of gimmicks, intimacy instead of noise.

The New Food Culture

Democratized, shared, staged.

In the gastronomy of tomorrow, social change is reflected on the plate—with new expectations regarding quality, identity, and experience. The new food culture is both accessible and sophisticated, local and global, healthy and indulgent.

quick & dirty
CitizenM, New York © Pierre Nierhaus
Trend Report: Sectors of the Hospitality Industry

Bakeries are transforming into favorite urban destinations. Less variety, more statement. Bread becomes an experience – visible, fragrant, emotional. But hotels, too, are becoming living environments – and F&B the strongest differentiator in the competition for attention.